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Disability Needs

Golden West cares about all their customers. That’s why we want to make sure you receive the highest possible quality in telephone services. The Telecommunication Equipment Distribution Program (TEDP) is for people who are deaf, hard of hearing, deaf-blind, or speech-impaired with difficulty communicating on the telephone.

Telecommuniations Service Accessibility Form

Eligibility Requirements:

• South Dakota resident
• Difficulty communicating on the phone due
  to hearing or speech impairment

• Existing phone service in your home

Telecommunication Relay Services:

Telecommunication relay services (TRS) are designed to provide full telephone access to people who have difficulty hearing or speaking on the telephone and who use a text telephone. Special orders of specialized equipment, such as Braille TTY photographic speed dial features and voice-activated phone features are available for eligible consumers. Amplifiers are not available for cell phones.

TRS: 800-642-6410 or 800-304-2311

With TRS calls, the TTY user types their conversation, which the relay service operator (CA) then reads to
the other party. The CA then quickly converts that person’s spoken works to text, which is displayed on the
first person’s TTY.

Voice Carry Over (VCO): 888-540-6543

Through VCO feature, the VCO user speaks directly to the other person, as in a standard call. Everything
the other says is typed back to the VCO user by a relay service operator (CA) and appears on the text
display of the VCO user’s phone or TTY. No typing is necessary for the VCO user. VCO Customer Service:
(800) 642-6410
. Contact VCO Customer Service to learn more about relay services.

Application Process:

Contact the nearest office to receive an application form. Applicants will be contacted to confirm eligibility
status and to schedule an equipment distribution and training date.

The Nearest TEDP Distributor:

CSD – Sioux Falls
102 N. Krohn Place
Sioux Falls, SD 57103
866-246-5759 V/TTY
CSD – Rapid City
150 Knollwood Drive
Rapid City, SD 57701
605-394-6864 V/TTY
Department of Human Services
3800 Hwy 34 500 East Capitol
Pierre, SD 57501
800-265-9684 V/TTY
605-773-3195 V/TTY  •


To speak to Golden West directly, please contact Jody Bielmaier at 1-855-888-7777 or by email.