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Scam Alert


March 29, 2017


Phone Fraudsters Recording Consumers’ Voice Responses

WASHINGTON, March 27, 2017 - The Federal Communications Commission is alerting consumers to be on the lookout for scam callers seeking to get victims to say the word “yes” during a call and later use a recording of the response to authorize unwanted charges on the victim's utility or credit card account. According to complaints the FCC has received and public news reports, the fraudulent callers impersonate representatives from organizations that provide a service and may be familiar to the person receiving the call, such as a mortgage lender or utility, to establish a legitimate reason for trying to reach the consumer.

The scam begins when a consumer answers a call and the person at the end of the line asks, “Can you hear me?”  The caller then records the consumer's "Yes" response and thus obtains a voice signature.  This signature can later be used by the scammers to pretend to be the consumer and authorize fraudulent charges via telephone. 

If you receive this type of call, immediately hang up.  If you have already responded to this type of call, review all of your statements such as those from your bank, credit card lender, or telephone company for unauthorized charges.  If you notice unauthorized charges on these and other types of statements, you have likely been a victim of “cramming”.

Anyone who believes they have been targeted by this scam should immediately report the incident to the Better Business Bureau’s Scam Tracker and to the FCC Consumer Help Center.

Consumers should always be on alert for telephone scams.  The following tips can help ward off unwanted calls and scams:

  • Don’t answer calls from unknown numbers.  Let them go to voicemail.
  • If you answer and the caller (often a recording) asks you to hit a button to stop receiving calls, just hang up.  Scammers often use these tricks to identify, and then target, live respondents.
  • If you receive a scam call, write down the number and file a complaint with the FCC so we can help identify and take appropriate action to help consumers targeted by illegal callers.
  • Ask your phone service provider if it offers a robocall blocking service.  If not, encourage your provider to offer one.  You can also visit the FCC’s website for information and resources on available robocall blocking tools to help reduce unwanted calls. 
  • Consider registering all of your telephone numbers in the National Do Not Call Registry.

As the Agency that implements and enforces the Telephone Consumer Protection Act, the FCC reviews all consumer complaints.  The Agency will continue, when appropriate, to issue consumer alerts based on those complaints and other public information related to possible scams and frauds in hopes of informing and empowering consumers..

 Office of Media Relations: (202) 418-0500   |  TTY: (888) 835-5322   | Twitter: @FCC   |

September 21, 2016

Email Spam Alert

We’ve received reports of customers getting spam email that appears to be from Golden West. The email asks you for your email and password – please DO NOT provide this information. These are spam emails and are not from Golden West.
Golden West does not send out emails asking a customer to confirm their email and password. Delete these emails immediately. Please call us at 855-888-7777
if you have any questions.

See an example of the scam email below:


May 29, 2015

Email Alert - Watch Out for this Scam

We’ve recently received reports of customers receiving spam email that appears to be from Golden West. The email asks you click a link to verify your account — please do NOT click the link.
These are spam emails and are not from Golden West.
Golden West does not send out emails asking a customer to confirm their account, nor do customers need to re-verify their Golden West account every 90 days. Please delete these emails immediately. Please call us at 855-888-7777 if you have any questions.


Aug. 8, 2014


If you have received the following message in your Internet browser:



Unfortunately, it is an indication that you may have picked up adware or malware on your computer.
To rid your computer of adware or malware, please call Golden West and inquire about our
Golden Shield virus protection



Internet Explorer Bug Opens Computers to Hackers 
June i9, 2014

IRS Reiterates Warning of Pervasive Telephone Scam
  May 9, 2014

Phishing Alert – Watch For Emails Claiming To Be From A Major Credit Card
  May 9, 2014


Attorney General Jackley Warns South Dakota Businesses
  March 18, 2014


Warning: That cat pic you downloaded may steal your heart
and your bank account 
March 5, 2014


Watch for IRS Tax-Related Scams  Feb 28, 2014


One Ring Could Cost You  Feb 25, 2014

A new phone scam is ringing across America, it’s dubbed the “One Ring Scam”. Predominantly geared towards cell phones, although landline customers are receiving the calls too, crooks are using computers to call thousands of phones from foreign countries.

Here is how it works. The phone rings once and disconnects. If you call back, you’ll be in for an unpleasant surprise when you get your bill. A return call could cost you $19.95 for the international fee, plus $9 or $10 per minute for the duration of the call. 

 According to the Better Business Bureau, these computer program generated calls are originating outside the U.S. They dial American customers, let the phone ring once and disconnect, this is just enough time to register on the missed-calls screen. The con artists are hoping your curiosity will get the better of you and you’ll call back, which generates the charges.

 Most of the calls are coming from the Caribbean Islands, including Grenada (473), Antigua/Barbuda (268), Jamaica (876) and the British Virgin Islands (284), however, some are originating from Minnesota and Canada. Although this type of activity is illegal in the U.S., the Federal Trade Commission can only crack down on these practices domestically; it cannot enforce U.S. law overseas.

 If you do fall victim to the One Ring scam, call your provider immediately to document the fraud. The sooner you do so the better the chance of having all or some the charges removed.

The safest thing to do if your phone rings once and you don’t recognize the numbers it to ignore it. If a legitimate caller is trying to contact you, they will leave a message in on your voice mail or they will call back. You can also go to a site like where they track complaints and questions about specific numbers. If you are receiving multiple calls, contact your service provider to explore your options for blocking the calls.


If you have a suspicious email you would like us to look at please send an email to

The following messages are examples of actual email phishing scams or attempts to deliver a virus via email.
Most of these examples appear to have been sent by your Internet Service Provider (ISP), Amazon, Ebay, Paypal,
a familiar credit card or bank, or social networking sites like Facebook or Twitter.
If you do receive one of the following
emails, or a similar email message in your inbox, please disregard and delete the email.

NOTE: If you receive a questionable email and it is not listed here, do not assume that the email is valid.
            This list is simply a small sample of the large amount of scam emails that are circulating.


There is a new/old email phishing scam/spam  Feb 12, 2014

Here's what the email might say:

From gwtcmailsupport…..due to congestion in our mail server all unverified accounts will be shut down. To confirm your account, please enter your password below and to reply to for support. Please note that the reply address may be different on other emails.
We have received at least two reports so far.



Phishing Alert – Watch For Fraudulent Package Delivery Emails

Watch For Fraudulent Package Delivery Emails Scammers take every opportunity to trick you into doing what they want and the holidays are no exception. Here's how their holiday package delivery con typically works: They send you an email (claiming to be from FedEx, UPS, etc.) that describes a missed delivery or shipping address problem and tells you to click on a link to correct the issue. The link goes to a spoofed website which attempts to gather critical information like passwords, Social Security numbers, credit card numbers, and more. Don't be fooled. The FedEx website says, "FedEx does not request, via unsolicited mail or email, payment or personal information in return for goods in transit or in FedEx custody." The same is true for the other major package delivery services.

Another similar trick is an email supposedly from the U.S. Postal Service regarding an intercepted package delivery. The email contains a link that, when activated, installs a virus that steals personal information on your computer. Sometimes these emails elicit a sense of false urgency by stating that if you do nothing, you will be charged money.

The best way to combat this type of scam is to avoid opening suspicious, unsolicited emails or clicking on links within them. Warning signs of bogus emails include:
  • Unexpected requests for money

  • Requests for personal information

  • Links to familiar-looking websites that are actually spelled wrong

  • Extensive spelling and grammar errors in the body of the email
You can also adjust the settings in your email application to capture more spam in a junk folder. When you do see emails like these in your inbox, delete them immediately.


The attachment is a Trojan virus. It appears that our Vipre Antivirus software is catching and stopping whatever it is trying to do, but if you see any emails that look similar to this one which says you have a Fax Message, please delete the email and don’t attempt to open the document.