Frequently asked questions
Got Questions? We've Got Answers! Explore our FAQ section for easy solutions to common issues.
Paying your bill through the Golden West eBill app is easy and convenient!
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Assistance from Golden West is just 3 digits away, learn more!
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An allocation statement is provided each year to show the total amount of credits you have earned to date from the cooperative.
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A portion of the surplus revenue from our telecommunications service is returned to members in the form of a capital credit.
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If both your TV and your set-top box are both on, but you don’t see a picture, make sure your TV is on the correct INPUT.
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You can now program your Golden West Cable TV Remote to control basic functions on your TV. The TV POWER, TV INPUT, VOLUME +/- and MUTE keys on the remote can be programmed to operate your TV.
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Know what's below before it's too late!
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Blind or visually impaired cable TV customers can request a device equipped with a voice-enabled user interface.
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Smart home devices like the Amazon Alexa or Google Home, can tell us the weather and the television schedule or help us order products online. First, the device must know where you live, otherwise known as its geolocation. To respect your privacy, Golden West does not provide your geolocation information to third party services or devices.
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